24/7 Monitoring & Proactive Support
Proactive monitoring and management of your network infrastructure. We catch issues before they impact your business, backed by guaranteed response times and monthly performance reporting.
At a Glance
- Monitoring
- 24/7 network monitoring
- Response times
- Critical 15 minutes, High 1 hour, Medium 4 hours, Low next business day
- Includes
- Proactive maintenance and patching, help desk, backup and disaster recovery, monthly reporting
- Support hours
- 24/7 support for managed services clients
What's Included
Common Questions
What is your response time for support requests?
Managed services clients receive guaranteed response times: Critical (network down) — 15 minutes. High (significant impact) — 1 hour. Medium (partial impact) — 4 hours. Low (general inquiry) — next business day. These SLAs are backed by our 24/7 monitoring platform.
Do you provide ongoing support after a WiFi survey or network project?
Yes. Many clients transition from a one-off survey or project to an ongoing managed services agreement to ensure their network continues to perform as designed.
More answers on our full FAQ page.
Guaranteed Response Times
Backed by our 24/7 monitoring platform.
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No sales pressure — just a straight conversation about what your environment needs. Fixed-price quotes with no hidden fees.
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